Delivery & Returns
Delivery
All orders are sent tracked from our UK warehouse, and we'll email you the tracking number as soon as your parcel is on its way.
Orders £25 and over
- Standard delivery is free — Royal Mail Tracked, 3–5 working days
- Express delivery £7.99 — Royal Mail or DPD Tracked, 1–2 working days
Orders under £25
- Standard delivery £3.95 — Royal Mail Tracked, 3–5 working days
- Express delivery £7.99 — Royal Mail or DPD Tracked, 1–2 working days
A few things worth knowing:
- Delivery is to UK mainland addresses. We don't currently ship outside the UK.
- Working days are Monday to Friday, excluding bank holidays.
- Missed the courier? They'll try again the next working day. After three attempts the parcel comes back to us, and we may need to charge again to resend it.
Sending a gift? We never include an invoice or prices in the parcel.
RETURNS AND REFUNDS
In short: you have 14 days to change your mind by law, and we give you 30. Toys must come back unused and in their original packaging. Anything faulty, damaged or wrong is on us, including the postage.
Your legal right to cancel
If you're a consumer buying from us online, you have the right to cancel your order within 14 days of receiving it, for any reason, without giving us a reason.
Once you've told us you're cancelling, you have a further 14 days to send the goods back.
You're welcome to examine a toy the way you would in a shop. If it's been used beyond that and its value has dropped as a result, we may reduce your refund to reflect it.
Our 30-day returns promise
On top of your legal rights, we'll accept unwanted items for 30 days from the day they arrive. To qualify, the item needs to be:
- Unused and in a resaleable condition
- In its original packaging, including the gift box where one was supplied
- Accompanied by your order number or proof of purchase
What we can't take back
- Items that have been used, damaged after delivery, or are missing parts or packaging
- Sealed hygiene items such as teethers, bibs, bottles and feeding products, once the seal is broken
- Personalised or made-to-order items
None of this affects your rights if an item is faulty.
Faulty, damaged or incorrect items
Please check your order when it arrives and tell us within a reasonable time if anything is wrong.
- Under the Consumer Rights Act 2015 you have 30 days from delivery to reject a faulty item and get a full refund
- After 30 days we'll offer a repair or replacement, and a refund if that isn't possible
- If a set is missing a piece, ask us. We hold spare parts for most Jumini toys and can usually just send the missing part
- We pay the return postage on anything faulty, damaged or sent in error
How to start a return
Email hello@juminitoys.co.uk with your order number and what you'd like to return. We'll confirm and send you the details.
Please don't send anything back before contacting us, so we can make sure it reaches the right place.
Return address:
IOT Distribution Ltd, Unit 10 Manor Farm, Manor Road, Grimscote, Northamptonshire, NN12 8UR
For change-of-mind returns, you cover the cost of sending the item back. We'd recommend a tracked service, as we can't refund anything that doesn't reach us.
Refunds
We'll refund you within 14 days of receiving the goods back, or of you giving us proof they've been sent, whichever comes first.
Refunds go to your original payment method. Your bank may take a few more days to show it.
If you cancel under your 14-day right, we'll also refund the standard delivery charge you paid on the original order. If you chose a faster service, we'll refund the standard rate. Where only part of an order is returned, delivery costs aren't refunded.
Anything else
Email hello@juminitoys.co.uk and we'll help.
Jumini Toys is a trading name of IOT Distribution Ltd, registered in England and Wales. Company number: 14764728, address Unit 10 Manor Farm, Manor Road, Grimscote, Northamptonshire NN128UR
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This policy doesn't affect your statutory rights.